In the fire service "customer service" is a way of life.

At HOMEFRONT EMERGENCY.COM we want to do everything we can to make sure your shopping experience is an easy, secure and pleasurable one.

We want to earn the right for your business. We understand there are a number of websites. We hope you will choose as thousands of others have Homefront Emergency as your source for emergency and disaster preparedness products,information and supplies

After your purchase it truely is all about product quality, CUSTOMER SUPPORT and SERVICE.

Thank You for shopping at Homefront Emergency.com
CEO/Corporate Accounts General Mgr.
Homefront Emergency.com





Customer Service Center

How do I place an order?

Place your order on our website or for large quantity orders, custom orders, PURCHASE ORDERS CONTACT US .Or, if you simply need assistance placing an order, please call our customer service 1-877-787-6800. or e-mail us at Send Mail to Homefront Emergency

What payment options do you accept?

We accepts all major credit cards, money transfers, personal and business checks, and wire transfers. If you would like to pay by check, please remember to allow enough time for the check to clear before your order is shipped. Usually 7-10 days.

To pre-pay an order by check e-mail us your order. We will calculate any sales tax and or shipping charges and provide you with a total. You then send us a check to:

HOMEFRONT EMERGENCY
P.O. BOX 68 KNEELAND, CA. 95549

Businesses, Corporations and Government requiring a net 30 day direct bill account can do so by contacting our corporate accounts customer service at

1-877-787-6800 or e-mail us at Send Mail to Homefront Emergency To set up an account.

How do I track the shipment of my order?

A UPS or trucking tracking number is assigned to each order. You should receive an e-mail when your order ships with this tracking number. If not and you wish to track the shipping of your order please call customer service 1-877-787-6800 You can use our secure CONTACT US page, or e-mail us at Send Mail to Homefront Emergency

Your shopping cart is not accepting my credit card. What should I do?

Our shopping cart is state of the art with high security anti-fraud for your protection . Sometimes the card will be declined because of a billing address mistake, incorrect or no credit card cvv number (security code) or for other reasons. Please contact us if you are having problems with the shopping cart and we will assist you in placing your order. You can call us at 1-877-787-6800 or e-mail us at Send Mail to Homefront Emergency

How do I return an order?

Please review our POLICY PAGE for return information:

How do I cancel my order?

Orders can only be cancelled without customer expense prior to the order shipping. CONTACT US by e-mail orders@homefrontemergency.com to cancel an order. Please review our cancellation and return policy on our POLICY PAGE.

I need help about which products to order. Do you offer assistance?


YES, One of our product specialists will be glad o help you either by calling us or e-mail.

CONTACT US

Phone:

1-877-787-6800 customer service or FAX 707-445-9290

Email:

Send Mail to Homefront Emergency

Mailing Address:

HOMEFRONT EMERGENCY
PO Box 68
Kneeland, Ca. 95549